How do I cancel my order?

For in-stock items, orders are sent immediately to our fulfillment warehouse for shipment. Unfortunately, once the order has been shipped, it cannot be cancelled. If you wish to cancel a pre-ordered product, please contact us to request the cancellation.

What is the refund and warranty policy for brand-new products?

● Products purchased directly from zvgreenpower website can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased.

● Products over 30 days of delivery, the return window will be closed, but we provide a 1-year warranty of the scooter parts and half-year of the battery.

How do I make a return?

If you need to return a product within the 30-day return policy, please contact us with your order number and a detailed reason for the return.

Important note on returns:

● Please make sure that your product is in its original condition and packaging.

● The customer is responsible for the return shipping fee if there is no quality issue with the product.

● To ensure that we receive your return product, please use a traceable shipping method and provide us with the tracking number after you have shipped the return package back.

How can I get a prepaid return shipping label?

If there is no quality issue with the product, the customer is responsible for paying the return shipping fee. However, if there is a quality issue with the product, please contact us first to determine if returning the product is necessary. In such cases, we will provide a prepaid return shipping label.